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Rockliffe Hall has unveiled new measures to ensure that the property is ready for guests if the Government gives the go-ahead for hotels to reopen on 4 July.

The luxury resort in Hurworth, near Darlington, will be introducing new procedures to ensure that everyone adheres to social distancing rules.

These will include an online check-in service, temperature checks, reduced occupancy levels, heightened hygiene practices, unique signage, digital menus and online ordering.

The hotel also plans to introduce virtual services such as video calling Concierge and virtual room tours, and will also offer complimentary bike use for guests.

Jason Adams, Rockliffe Hall’s managing director, said: “Whilst the hotel has been closed we’ve made the best use of the time of those who haven’t been furloughed. We’ve come up with innovative new ways to make sure our guests still get the luxury service they’d expect when the hotel re-opens, in very different circumstances to what any of us are used to.

“Of course, we’ve also introduced rigorous protocols to ensure everyone stays safe, but under our team’s PPE you can rest assured there’ll be lots of big smiles and you’ll enjoy the usual first class Rockliffe hospitality.”

 

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